I live in a retirement village that is in the process of changing over to the NBN (FTTN). As I have some technical expertise I have been helping out with the installations. The process can be very confusing for non technical people. To do a thorough job one needs to understand the telecoms wiring in each unit, with the right changes it is possible to get multiple wired phone sockets connected to the NBN modem. If everything works it is good, but getting the remote processes corrected if something goes wrong can take for ever on the phone, sometimes multiple calls over weeks.No one has ownership. Most call centres are overseas and can be hard to understand for an older person with less than perfect hearing. It is not uncommon for the user to be given a temporary phone number for supposedly a few days until their original number is available using the voip service. I also have a couple of residents who refuse to give their personal information out so the only means of support is for them to visit the local phone shop assuming the RSP has a local shop. In reviewing available plans I notice that some RSPs are now quoting 5-12Mbps for a tier1 service and 5-25Mbps for a tier2 service. This is unacceptable, if the RSP doesn't buy enough aggregate bandwidth to provide at least 20Mbps on a tier2 service they should not offer it. I agree with the other writers who state the obvious, FTTP would have been a far superior system, but that is politics!