We are just going through the NBN saga with my mother in-law who is chasing down 90. Being in our 60's Choice's advice and the other comments/advice here is great for us, but not her.
It REALLY is NOT much HELP for someone in their more senior years. I'd suggest that many older Australians simply want things to stay the same. They don't use mobile phones or computers or smart TV's. Being connected is having a large hand piece on a chord that you talk into after it rings or you talk into after pushing the first large button to talk with daughter no 1 or the one next to it it talk with me.
The NBN has bombarded our dear mum with all sorts of letters that have left her fearful of the future of being cut off unless she uses the internet! Now Telstra know she has seniors needs from how they bill her! Why not the NBN Co?
All NBN Co needed to do was to send her a simple letter. One that said for her next birthday they would be replacing her phone line with a new phone line as the old one was worn out. They would ensure her phone stayed on and if needed change the plug on the end. Other than that Telstra would bill her just he same as always and it would cost her nothing. Sort of like a 90th birthday present.
Presently she appears to be hoping she is not around to deal with the NBN. It's too much to ask to join the NBN and choose a new provider from all the great new plans they have. How insensitive and lacking in understanding. Not only can't the NBN get the technology right - they have chosen to stuff up their customer relationships. Sorry NBN CO. We are not your customers are we? Your customers are the Telco's who have no choice in who they use!
The rest of the NBN outcomes including loss of service in power outages, need to undertand technology a little to realise the NBN modem will need frequent resetting/power, and when it breaks you will need a mobile phone as well to get help or log a service call!
Just leave older Aussies etc on copper. It might just be a few more birthdays - but it's worth it.