Admittedly, I haven’t been there for a while, but I agree with all you say. I, too, a reasonably computer savvy, yet every time I have a need to go to their website (and it used to be the same when it was just the Centrelink site) I always end up with some problem, making it necessary to call them.
They REALLY don’t want you to get in touch with them in any way, shape or form. While on the similar subject, I have also had a problem with Centrelink where they were accusing me of cheating and wanted copies of ALL my bank statements going back years and some other documents. I asked if I could email it to them, seems their system is NOT set up for that! Then (mostly because I was annoyed) I said I couldn’t afford to have them all photocopied and then buying a large envelope and pay for the postage (I do have a photocopier, but wasn’t going to tell them that ) They suggested I go to a Centrelink office and get them to do the copying, which I did (BIG mistake, took me about 4 hours of waiting!)
The staff member took all my documents behind the scenes and eventually gave them back to me. A month or so later I got a letter to inform me that my pension will be suspended as I hadn’t supplied the documents they requested! When I called up and asked for the supervisor, they actually found them!
Another thing that annoys me to pieces. Centrelink (I would think) mostly deals with the disadvantaged, people with health problems and the elderly. I would think most of those people have no computers and/or are not capable, for various reasons, to deal with difficult websites
Their site will not allow you to cut and paste your password, yet expect you to have a strong one. Then, they expect you to change it at regular intervals. Once logged in, you still have to answer the “secret questions” and get logged out of the site at annoying frequency. It is a LOT less difficult to navigate a financial institution website, where one would think security was even more important.
They convinced me to put an app on my phone, so that they don’t have to write to me snail mail, yet every time I attempt to open it, it won’t accept my pin, as it is only valid for a certain period of time
It really is like a farce
Hehe, haven’t done it for a while, so I just attempted to open the iPhone app. and, sure enough, my pin has expired. How on earth is one supposed to remember an ever changing pin?
Having finally opened it (and try to remember the pin for next time) it turns out that the app itself has expired, had to download it again.