Apologies that this is convoluted. Unfortunately it needs to be. Please bear with me.
I’ve just tried to access a service through Centrelink’s web site. It requires me to log in via MyGov, which I did.
Now that I’ve logged in to MyGov, there’s no obvious - or non-obvious - way to find the Centrelink service that I wanted. There’s no search function, at least one worthy if the name. If I go back to Centrelink’s site, it doesn’t recognise that I’m now logged in via MyGov, and tells me, again (or still) to log in via MyGov.
So I wonder whether linking Centrelink to my MyGov account will work. I go to the MyGov links page and click the icon to link to Centrelink. I’m given three options, one of which is “I don’t have a Centrelink account”, which I choose. The first mandatory field is my Centrelink Reference Number which, of course, I don’t have.
After trying every possible combination of processes I finally give up and spend a few minutes wondering whether this is the most ill-conceived, badly-designed and user-hostile set of web sites I’ve ever tried to use. “Yes,” I finally decide, “yes, it is.”
I should say that I’m reasonably tech savvy, having worked in the industry for many years and having designed and programmed web sites, among other things. Perhaps I’m not tech savvy enough to navigate this nest of vipers. Or maybe it just it really is massively incompetent.
Now If I were a conspiracy theory type of bloke, I’d wonder whether they do it on purpose in order to prevent people from accessing services. But I’ve lived my life by the precept that if one is forced to choose between incompetence and malice, one should choose incompetence. I’m starting to question it, though.