We have experienced Miele at their most arrogant as well as their best for customer support.
As for the best, it took a scathing online review – Miele saw it and contacted me in response; a tech was sent out at no cost. He was brilliant and educational explaining the issues with the machine and how to avoid them for longer and ‘fix’ them if/when they recurred. Another 2 years on and it continues to operate fine with my ‘enhanced’ appreciation for the issues and how to avoid them. A condenser dryer…
