A recall notice for Mercedes-Benz Various models listed below 2018 - 2020 supplied by Mercedes-Benz Australia/Pacific Pty Ltd as due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz Various models listed below 2018 - 2020
recall information
Recall number
REC-004979
Campaign number
RC2932-RC2933
Original published date
21 October 2021
make and model information
Make
Mercedes-Benz
Model
Various models listed below
Year range
2018 - 2020
Affected units
39,363
Regulator comments
Hatch:
A180, A200, A250, A250 4MATIC, A250 4MATIC Ltd Edn, A250 e, B180, B200.
Mercedes-Benz AMG - A 35 4MATIC, A 45 S 4MATIC+.
Sedan:
A180, A200, A250, A250 e, A250 4MATIC, C200, C220 d, C300, C300 e, E200.
Mercedes-Benz AMG - A 35 4MATIC, C 43 4MATIC, C 63 S.
Coupe:
C200, CLA200, E200, E220 d, CLA 250 4MATIC, C300, E300, GLC 300 4MATIC, GLC 300 e 4MATIC, CLS 350, E 400 d 4MATIC, E 450 d 4MATIC, CLS 450 4MATIC, GLE 450, S560.
Mercedes-Benz AMG - CLA 35 4MATIC, C 43 4MATIC, C 63 S, CLA 45 S 4MATIC+, CLS 53 4MATIC+, E 53 4MATICPlus, GLC 43 4MATIC, GLC 63 S 4MATIC+, GLE 63 S 4MATIC, GLS 63 4MATICPlus, S 63, GT C, GT R, GLE 53 4MATIC+, GT 63 S 4MATIC+, GT 53 4MATICPlus,
SUV:
GLA200, GLB 200, GLC 200, GLC 300 4MATIC, GLC 300 e 4MATIC, GLC 300 d 4MATIC, GLE 400 d 4MATIC, GLA 250 4MATIC, GLB 250 4MATIC, GLE 450 4MATIC, GLA 180, GLA 220 d, GLS 400 d 4MATIC, GLS 450 4MATIC, E 400 d 4MATIC, EQC 400 4MATIC – Electric Art Line and Sport, E 220 d (All-Terrain),
Mercedes-Benz AMG - GLA 35, GLA 45, GLB 35 4MATIC, GLC 43 4MATIC, GLC 63 S 4MATIC+, GLE 53 4MATIC+, G 63, G 63 S.
Saloon:
E200, E 220 d, E300, E300 e, E 350 d, E350 e, S 350 d, E 400 d 4MATIC, E 450 d 4MATIC, S 560, S 560 e L, S 560 L, S 450 L.
Mercedes-Benz AMG - E 53 4MATICPlus, E 63 4MATICPlus, E 63 S 4MATICPlus.
Maybach - S 650.
Cabriolet:
C200, C300, E300, E300 e, E 450 d 4MATIC.
Mercedes-Benz AMG - C 43 4MATIC, C 63 S, E 53 4MATICPlus.
Estate:
C200, C220 d, C300.
Mercedes-Benz AMG - C 43 4MATIC, C 63 S.
Sport:
Mercedes-AMG - GT C –Roadster, GT R –PRO.
Identifying features
VIN (Vehicle identification number)
REC-004979-VIN-List-1.csv (CSV, 730.4 KB)
What are the defects?
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
No action required by consumers, the software will be updated “over the air” not requiring a workshop visit. This will be done with no cost to the owner or any data usage.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.
