A recall notice for Mercedes-Benz GLA and GLC MY2020 supplied by Mercedes-Benz Australia/Pacific Pty Ltd as due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
Mercedes-Benz Australia/Pacific Pty Ltd - Mercedes-Benz GLA and GLC MY2020
PRA No.
2021/18998
Date published
6 Jun 2021
Campaign number
RC2869
Product description
Mercedes-Benz GLA and GLC vehicles
Model Year 2020
5 affected vehicles
Identifying features
VIN (Vehicle identification number)
See attached VIN list
What are the defects?
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage).
Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer…
Supplier
Mercedes-Benz Australia/Pacific Pty Ltd
Traders who sold this product
Authorised Mercedes-Benz dealerships
Where the product was sold
Nationally
Dates available for sale
- 3 February 2020 - 21 July 2020
Responsible regulator
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.
