Good to see the ACCC taking on Medibank Private:
I had my own bad experience with Medibank Private. Prior to admission for an elective operation last year I telephoned Medibank Private (as they suggest) to clarify what charges could be expected over and above what would be rebated by my insurance cover. I was told that apart from $150.00 excess, all hospital charges were covered. On admission to the private hospital I was told the same and paid $150.00.
I was NOT told, either in my phone call to Medibank Private, or on admission, the information contained in a letter accompanying two subsequent invoices for $278.95. This letter stated that, from Sept 1, 2014, Medibank would not cover the full cost of diagnostic services and the patient would have to pay the gap. Medibank Private did not deal with this matter when I sent the pathology bill to them as they suggested when I telephoned them.
I refused to pay the repeated bills that followed and eventually they stopped coming. I suggest other consumers refuse to pay such charges. I have now changed my PHI provider.
No doubt Medibank Private regard that as a successful strategy! I was with them for years with no claims; now I’m getting to the age where I need the odd hospital admission they have annoyed me so much I’ve changed funds taking my increasing risk with me. Good one Medibank Private!