CHOICE membership

Lonergan Research survey

Yesterday at 12:31 I received an SMS:

Hi, you are invited to take part in a study commissioned by the Office of the Australian Information Commissioner, conducted by Lonergan Research. A 6 to 14 minute survey with a $1000 prize draw. Visit https:// acaps.lonergan.team/XXXXXXX (code removed) to start.
Call 1800 958 165 for more info. Reply STOP to opt-out.

I phoned OAIC, but the officer I spoke to had no knowledge of any survey, and there was no mention of it that I could find on their web site either.
He asked that I send it to him and he’d find out and let me know, which of course he didn’t - common for govt departments in my experience.

Lonergan tried to phone late in the day, but I didn’t know who it was, and the number had been reported as a potential fraud caller, so I didn’t answer. They left a message saying I should do the survey.

They then sent another SMS at 18:55:

Here is the link you requested from Lonergan https:// acaps.lonergan.team/XXXXXX

I certainly did not request it!

Today another SMS at 10:18:
Hi, we have noticed you have not taken the study you were invited to take. You still have a chance to enter by clicking the link below. Your opinion would be greatly valued.
https:// acaps.lonergan.team/XXXXXX
Reply STOP to opt-out.

So they would value my opinion… I’m not so sure they would :wink:

I’ve sent a couple more emails to OAIC, but still no response.

BTW, I have no idea why Discourse has made the SMS text so large.

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Is the is survey?

https://www.oaic.gov.au/engage-with-us/research/australian-community-attitudes-to-privacy-survey-2020/

It looks like it may be legitimate.

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Although…

Lonergan Research is conducting the survey on behalf of the OAIC throughout January and February 2020.

It’s already March.

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Don’t forget it is the government…

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Looks like it could be it, but why doesn’t the OAIC officer I spoke to know anything about it?

Re it being March, I guess Lonergan’s scammer-like approach, plus their phone number being reported as potential fraud, means they are having trouble recruiting participants.

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Quite often the left hand doesn’t know what the right is doing.

From the email address on the website, it looks like the survey project may be run at a coprate level rather than an officer level…maybe by their communications group.

Maybe try using the corporate email address (corporate@oaic.gov.au) to see if they respond.

This could be why the survey is running longer than that posted on their website.

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I emailed the corporate@ address earlier today, no response yet, but did just receive a “thank you for your enquiry” response from the enquiries@ address, which in part includes this:

We generally aim to respond to all written enquiries within ten working days. However, we currently have a delay in allocating new enquiries to an officer within that timeframe. At this time it may be up to 4 weeks before an officer is able to respond to your written enquiry. We will contact you earlier if we are able to do so.

4 weeks? Pretty hopeless!
My chance at winning that $1000 will be long gone by then! :wink:

They did suggest calling the 1300 number if it was urgent- I did that yesterday and they said to email them!
Sometimes I wonder how the country keeps running under these bureaucrats.

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Considering everything as a basket, is it? Or is it more accurate that it is floundering along in spite of itself?

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In regard to Lonergan Research, their website lists Choice as one of their Clients so it shouldn’t be too hard to determine the legitimacy of this SMS. With regard to @gordon, if they are offering a $1000 “raffle” I didn’t realise our government was so generous. My response would be to delete…delete…delete.

They phoned again last night and left a message, they seem rather desperate for me to do their survey! I tried calling them back to tell them it was sounding very scam-like, but just got their messaging service, so hung up.

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Have you tried scamwatch? Have look there and see whether it has been reported.

But I did a search on your URL and found this: Australian Community Attitudes to Privacy (ACAPS)

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No i haven’t looked there, but i didn’t click on it due to its high dodginess factor, and I’m still waiting for a response from OAIC. No doubt my opportunity to win $1000 by doing the survey has long passed by now.

Speaking of dodgy dealings, ATM I’m a bit more concerned about the CC fraudsters who tried to load my card up with nearly $5000 of purchases last night, including $4200 to Qatar Airways. My bank was onto them though, so after a few SMSs and a phone call in the very early hours the card is cancelled, which is a PITA!

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Lonergan Research is a legitimate research agency, but I can see why you were concerned. I think we all know it’s best to take care when receiving unsolicited texts that promise a reward.

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