Life insurers AMP and Asteron dragging their feet on claims

New data collected by ASIC and APRA shows insurers AMP and Asteron are falling far behind industry norms for claim times and dispute ratios:


Hopefully not a warning of worse to come?

There were similar issues with insurer HIH in the year or more leading up to it’s collapse.

I was one of their customers and had a claim in process barely six months prior to their end. The most unhappy insurance experience of a lifetime.


And FAI before them, and whom HIH took on the clients and debts of after the FAI fail. Then Allianz I think stepped in to take the clients but not the debts from memory of my interactions with them all. A collapsing house of cards until Allianz shed the debts as part of their takeover/rescue.