I use a remote cabled shutter release with my camera & it’s one of those things that wears out about every 12 to 18-months so when I look for a new one I try to avoid Canon Australia’s extortionate pricing ($119.96…)
I needed to replace it recently so hit google & Kogan came back with an excellent price for a genuine article - $25 plus postage.
The device arrives & out-of-the-box it doesn’t work correctly.
They are supposed to have a 2-stage function just like a DSLR camera shutter button – press gently & it will find focus, press harder & it will take the photo.
This didn’t. Press as gently as you can & it just takes the photo. Net result is lots of out of focus shots so basically… useless.
Silly me thinks it will be a simple return & replace. No, no, no…
When I finally got a response they requested that I make a video of the problem & send it to them so their ‘technicians’ could evaluate the problem.
I told them this was absurd as you basically wouldn’t be able to video the issue not to mention the fact that the request itself was a pretty outrageous waste of my time.
So back & forth a few more times until now where they may (or may not) be sending me reply paid details to return the product however…
Once they receive the item they plan to have their ‘technicians’ assess and evaluate the problem before they decide if they will replace the device.
If they are so gracious as to replace an item that was effectively DOA the process will likely take around 30-days.
Now, let’s remember, this is a $25 item we’re talking about.
I have already wasted hours of business time running around in circles & the end is nowhere near being in sight. For a $25 purchase.
I’ve been an avid internet shopper for many, many years and have bought items from all around the world & I would have to say this is the single worst returns policy & process I have EVER encountered.
Made all the more infuriating by the relatively low value of the item.
Wouldn’t you think they’d have a common-sense cut-off point for doing immediate replacements? Otherwise it’s just costing everyone involved money.