Kogan Stories

[PhilT]

Welcome to the forum @thomp37, three issues you raised

@thomp37

Hogan on Line

Google knows about Paul Hogan, the Hogan clothing shop in the USA, and some Hogan certification programs, but not a ‘Hogan on Line’.

Perhaps you meant Kogan, and I’ll assume that is the case. If I got that right, you can edit (correct) your topic title to Kogan

@thomp37

it is too big for the area

That would be a change of mind. You measured and checked product dimensions prior to ordering, didn’t you? Note their change of mind policy that is included on the following link to their faulty product page.

@thomp37

it has a dint in the door

A dint in a door is a minor fault that can be easily fixed by a new door. Note in their T&C it is stated: (the following is a hot link to Kogan’s faulty products page)

Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to Kogan Support via the Help Centre within 3 days of receipt of the product. Failure to do so may result in your claim being denied.

While that is not the last word, especially under Australian Consumer Law, it is always easier to work with a merchants T&C regardless of their merits, than having to argue points of law.

A bottom line issue is buying an inappropriate product* is not covered by the Australian Consumer Law and companies are free to set their own policies for ‘change of mind’. Unfortunately Kogan has been called out numerous times on this forum. This topic is representative. (If you did mean Kogan I will move your post into this topic.)

Kogan - warranty, refunds, & customer service issues

I use a remote cabled shutter release with my camera & it’s one of those things that wears out about every 12 to 18-months so when I look for a new one I try to avoid Canon Australia’s extortionate pricing ($119.96…) I needed to replace it recently so hit google & Kogan came back with an excellent price for a genuine article - $25 plus postage. The device arrives & out-of-the-box it doesn’t work correctly. They are supposed to have a 2-stage function just like a DSLR camera shutter button – p…

A synopsis of your consumer rights with some good links to resources is at

Your consumer rights in Australia | CHOICE

From my viewpoint worst case is you may have to accept a new door (or door panel) and try to on-sell the fridge. A good case would be if they agree to accept a return, you paying the freight. A great case would be if they agree to accept a return at no cost to you.

Please let us know how you go.

* If a customer engages with a supplier and explicitly states their requirements and asks appropriate questions, and is then sold an inappropriate product, the Australian Consumer Law applies and a refund can be sought. If a customer just purchases a product no questions asked, and it turns out to be inappropriate, that is on the customer.