In early June Bigpond advised that the web-hosting package I was on would no longer be offered. The options were to switch to another of their packages (at twice the price!) or move to another provider. The last line of the email states:
If we don’t hear from you by then, your web hosting service and any emails services associated will be closed on 28 July 2020. Please disregard this email if you have already completed this request.
Anyway, I moved to another provider in late June but guess what? Bigpond is still charging me. I finally got an email from them this morning, which states:
We understand that you have moved your hosting service with a different company but, have you requested to cancel your services with us? If yes, please provide the reference number so that we can reimburse the charges.
a) Have I misinterpreted their email from June?
a) Bigpond clearly intended to keep charging for nothing.
So now I have to waste hours of my time to resolve this issue.
Here’s an idea for Choice - can we start a campaign to make companies liable to pay the costs of the affected parties associated with resolving issues due to their incompetence and/or arrogance and/or deception?
I didn’t think Telstra could get any more disorganised and unhelpful after last years debacle in trying to close down my broadband service with them. Same story - in this case I terminated the service then kept on getting charged. I went through three sessions with them and in each case they told me the case was resolved and even sent me a case number to prove that … After the third instance I told them I’m taking it to the Ombudsman and the charges stopped. No apologies, no follow up.
I’ve been fortunate to live all over the world, including the “third” world, but Telstra is by far the most disjointed and unhelpful I’ve ever dealt with.
Telstra, it’s Australian for pathetic.