We purchased travel insurance from Insure and Go in October 2019 well before the COVID pandemic.
For the last eight weeks we have tried on several occasions to contact and receive some information about the progress of our claim. We are continually told that ‘someone will get back to us’ but to date we have heard nothing from any team member at Insure and Go. One email last month to notify that there was a high demand of claims at this point in time due to the pandemic.
We totally understand that but feel that the customer service of this company is ‘nil’ and strongly advise anyone else thinking of using this company to rethink their choice.
We purchased Insure and Go after research on this site and reviews read but are disappointed and frustrated and will never use them again.
To date we are in the process of submitting a claim to AFCA in the hope that some resolution can be reached re our claim.
2 Likes
