A recall notice for LifeGuard SmartHome IP Dialler versions 2.0 and 2.2 supplied by INS LifeGuard as the battery may fail and overheat and the battery casing may melt and this could lead to a fire.
INS LifeGuard - LifeGuard SmartHome IP Dialler versions 2.0 and 2.2
PRA No.
2020/18757
Date published
14 Apr 2021
Product description
LifeGuard SmartHome IP Dialler versions 2.0 and 2.2
Medical alarm device used to connect alarm monitoring services to residents in their homes
Identifying features
Other
See attached Identifying number list
Identifying numbers.xlsx (56.21 KB)
What are the defects?
The battery may fail and overheat and the battery casing may melt and this could lead to a fire.
What are the hazards?
If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.
What should consumers do?
INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.
For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au
Supplier
Where the product was sold
Nationally
Dates available for sale
- 3 November 2017 - 9 October 2020
Recall advertisements and supporting documentation
Recall advertisement.pdf (180.7 KB)
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
