“community consultations” - more than once working in consumer advocacy I or colleagues have been invited to a 30 minute meeting, and then find out that’s been called “community consultation”
“Client could afford it (the loan)” - regardless of the deceptive behaviour, the numbers show the customer has the funds to afford the dodgy loan, therefore the deceptive behaviour will be completely ignored and is completely justified.
Kind regards The New AFCA
(because we are different to CIO and FOS it says so on the letterhead and website; even though the exact same staff and culture remains)
“reactive maintenance” = we do something when you complain/it’s not working
I first heard this from Yarra Valley Water when I complained I couldn’t see the bottom of the bath when I poured it, and hadn’t yet stepped in. They’d stopped regularly flushing the street pipe out which ended nearby, leading to a build up of silt.
This seems to be an increasingly common practice, Thanks Telstra!