IKEA - HEMNES Bookcases & Glass-Door Cabinets Recall - not such a great solution?

A recall for HEMNES Bookcases & Glass-Door Cabinets supplied by IKEA Pty Limited as the shelves may fall out.

IKEA Pty Limited — HEMNES Bookcases and Glass-Door Cabinets



Date published

30 Aug 2019

Product description

Solid timber bookcase and glass-doored cabinets with movable shelves

Various sizes and colours

Photo of HEMNES Bookcase - Black/Brown|480x480

Photo of HEMNES Bookcase - White|480x480

Identifying features


60245641, 40245637, 70245645, 80245635, 20245643, 00245639, 30245666, 90245668, 50245670, 60213584, 10213586, 70213588, 30213590, 90213592, 50213594, 50302415, 30302416, 70302419, 50302420, 30302421

What are the defects?

HEMNES bookcase and glass-door cabinet shelves can shrink and move in a dry indoor climate. This can result in a shelf falling.

What are the hazards?

Risk of injury from a falling shelf or an object falling off a shelf.

What should consumers do?

Consumers who own a HEMNES bookcase or cabinet manufactured before 2017 can order replacement longer shelf support pins by contacting their closest IKEA store or the IKEA Customer Support Centre.

IKEA Customer Support Centres are open Monday to Sunday, 8am - 9.30pm
Vic/Tas - 03 8523 2154
ACT/NSW - 02 8020 6641
Qld/NT - 07 3380 6800
SA - 08 8154 4532
WA - 08 9201 4532


IKEA Pty Limited

Traders who sold this product

IKEA stores and online

Where the product was sold



Dates available for sale

  • 1 April 2010 - 1 April 2017

Recall advertisements and supporting documentation

Recall advertisement.pdf (109.71 KB)

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Lucky that consumers do not need to flat pack them and return to the stores.


This caught my attention as a ‘Yahoo News’ item published on Apple News dated 23rd Sept 21! See below.

A second observation. Is offering longer support offering a genuine solution customers should accept for the shrinking shelves, or a cheaper way out for IKEA?

Should IKEA have offered new shelves that don’t shrink in exchange for the old shelves. Return freight at IKEA’s cost?

And, yes, it’s more a reflective comment than one that will make a consumer difference. Hopefully it encourages some to think carefully about what is an acceptable resolution to a recall.

No further comment on the quality of Yahoo News

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