I had a look at Refurbiphones.com.au (not www.refurbishedphones.com.au) and it has more red flags than most.
a) no tax invoice is provided for a dodgy reason (eg grey market imports is a furphy). All sales by an Australian business must have tax invoices or the merchant is not in compliance with the ATO.
b) they deliver to Australia using their international courier partner
c) no phone number, and although they reference chat there only appears to be an online email form. An Australian phone number could be answered anywhere in the world, or just go to a voicemail not a human but a number is usually reassuring.
d) Their T&C are at refurbiphones.com.au/pages/terms-and-conditions and 15.5 states order only from Australia and NZ, but the prices can be selected in many currencies. Curious, that.
Then there is the big one,
23. Our details
23.1 www.refurbiphones.com.au is the trading name for UDS Limited incorporated in Hong Kong. Registered Address: Unit A & B, 27/F, Billion Plaza II, 10 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong. This address does not accept any return of goods.
The only contact on the public site is indeed the ‘help’ that is but an online form.
Those photos of the warehouse could be anybody’s, and this mob might have a leased shelf and mail receipt services. Note the lack of signage.
That was probably the best thing you could have done. Good luck with that.
