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Health Watch isn’t

I recently read a review and ordered a health watch aptly named Health Watch. It sounded too good to be true and it was!
I received a watch alright that looked almost like the one I ordered but was not. It was called Smart Watch on the box.
I should have sent it back. For my sins I didn’t. I am out $132.00 for a fitness watch that lasted about 40 days. The warranty is only 30 days as they tell you on their form letter.
Please be aware consumers of Health Watch.

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Did you pay with a credit card. If so, ask your providor to reverse the transaction as it was obviously not fit for purpose.

Also go to Productreview.com.au to warn others about the rubbish.

Lasted only 40 days for a $132 item? No wonder they only had a 30 day warranty.

Everything sold at Bunnings has a minimum 12 months warranty.

Is this the watch/seller you bought/dealt with?

https://www.healthwatch-official.com/healthwatchv2.php?gclid=Cj0KCQiAz53vBRCpARIsAPPsz8XKcxzvDrGinistrfVTvqh68VCsnzzuXX2xhWkL7NbNv2xr3aiyxJsaAh_MEALw_wcB

The website does not mention any warranty except a 3 year warranty for an extra $20 but does mention excluding all warranties.

And the only reveiws for Health Watch are scam websites providing glowing endorsements for them such as these scams.

What a bunch of charlatans.

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Hu @Tysoe, welcome to the forum.

It is disappointing to see that you have problems with you recently purchased Health Watch. Just a couple of questions:

  1. Did you purchase this watch from an Australian retailer either online or in a bricks and mortar store?
    2.If you could provide more information about the watch, it would be great…such as the manufacturer, model etc.

In relation to warranties, if the watch was purchased from an Australian retailer, they are bound by the Australian Consumer Law.

It is worth reading the Consumer guarantees on products and services under the Consumer Guarantees section as the retailer’s/manufacturer’s warranty will not be relevant in your case. For a watch which has a value of $132, one would reasonably expect that the watch would last greater than 40 days. Such watches should last at least a year if not several years. The ACL consumer guarantee would come into play and there would be an opportunity for recourse/resolution under the ACL.

Also it appears that the advertising or marketing material was misleading as well, which means that there is opportunity for recourse/resolution under the ACL.

If the retailer is Australian, it is possible to lodge a complaint with them reminding them of their obligations under the ACL. The ACCC website above has example letters of complaint (templates) which can be used for such purposes.

If the Health Watch was purchased online and/or purchased from overseas online, it is worth reading this website:

It can be very challenging to make warranty claims for an overseas retailer as the requirements of the other country in relation to consumer guarantees may come into play. Online purchases made from an Australian retailer comes under the ACL which is clear in its intent and obligations.

The last avenue is if you purchased the Health Watch using a credit card, it may be possible to get a charge back from your credit card provider. Likewise if a payment platform like PayPal (or eBAY) was used, there are avenues to lodge a dispute to hopefully receive a resolution (either refund or replacement).

The reason about knowing more about the watch is that if it was purchased overseas there may be a manufacturer’s agent or business in Australia that may be willing to resolve the problems you have.

Let us know more about the watch and retailer and also keep us posted of how you get on.

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I purchased this from overseas. Paypal has started a dispute with Hypertech but they are still claiming 30 days warranty.

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Reviews for Hypertech on Trustpilot, Sitejabber & Reviews.io

https://au.trustpilot.com/review/hypertech.com

Looks like just another bunch of charlatans.

2 Likes