Hello Community. Erin from the Campaigns team here. We’re looking to hear from anyone who used the Airline Customer Advocate service, ideally in the last two years.
If you raised a complaint with the Advocate, what was your experience? If you had a complaint but chose not to use the Advocate, why?
Firstly, did not respond. After repeated follow up, received a stock standard reply which basicly said who they were and did not address issue. By then of course, the time period to effect a credit card chargeback had expired, and Fair Trading said it was not the worth the bother to contact them.