Hard-to-contact companies

I have just come across another hard to contact company. LENNOX…I purchased a great rice/slow cooker, pressure cooker…it works great and no complaint with it .so good my friend and neighbour bought one also however, we decided that it would be in our best interests to order an extra seal, so on the phone i get go through the usual routine and after a while you are told they are handling an extraordinary amount of calls and naybe easier to email them. Then the phone instantly disconnects. So off i send an email with the hope of a repky, but alas after 3 weeks absolutely no response, and i did try to order from spare parts but no such part apparently. So when the seal perishers we are stuck with a useless pot…we are hoping that the instant pot seal will fit our “healthy choice” unit as they are strikingly similar

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