Anyone got any hints for getting a tradie to actually show up?
Here’s the gist of things:
Electronic gates gave up, no problem, the part that stopped working we removed. We can open and shut manually, it’s just a slight inconvenience for us, a bit more problematic for our disabled son (He uses a mobility scooter)
Recently, the motor on the roller door died. This was the following series of events:
Grabbed a local business card from the notice board at the supermarket and contacted the tradie. He arrived, looked at both roller door and gates, said he’d get back to us with a quote.
After almost 2 weeks, my spouse sent him a text/email (one or the other, I’d have to check) asking about the quote… his response - he didn’t remember coming to our house.
After further contact/chasing up. He arranged a time to show up… but never showed.
Chased up again. Eventually turned up, had a look at roller door, can replace motor.
He has now, after 3 or 4 times, either not shown up, or most recently, said he couldn’t make it and would ‘come on Monday’. It’s Monday, almost 4pm and I’m still waiting. Someone has been home each time and the garage has been rearranged each time to give him access to the roller door motor.
In the meantime, one of us has to be home to open the roller door whenever our son has to head out to appointments as he isn’t capable of raising the roller door manually. As my spouse works on a roster, and I work casually, that isn’t always possible so we are forced to either leave the roller door open or tell our son to call a taxi.
Also note, we are not in a major city, so the choices for any sort of trades workers are often limited to one or a couple of providers or trying to get someone from out of town.
I’m really curious about whether a tradesman stating they will turn up at a certain time, in a text or email, is actually a type of contract. Because perhaps if it was, a lot might start being a bit more circumspect and more realistic about whether or not they have the time for a job or to turn up at the designated time (or just can’t be bothered) if they can be held to account for failure to attend.
After all, some medical providers will charge a patient a fee if they fail to attend an appointment without notice. I can’t see why consumers can’t have some form of protection in respect to tradies making ‘appointments’ that, for a lot of people, means they have to sometimes skip work to be there. At the moment, it costs the tradeperson nothing but it can cost the person waiting for them a day’s pay.
Yes, I am getting extremely frustrated.