Question, have they looked and assessed the generator or are they assessing the problems based on the information over the phone?
Assuming that the assessment of the fault is correct and whilst not being an electrician, I would expect that the ‘Computerized overload protection’ would activate to protect the generator components in the case of appliances being attached which exceeded the load capacity. No different to an circuit breaker causing a electrical circuit to turn off when overloaded to protect the circuit/wiring and also devices on the circuit. Therefore, if an caravan air conditioner was attached which exceeded the rated capacity, the overload would be triggered causing shutdown of the generator preventing damage.
If the above is correct (someone else on the forum may be able to confirm/correct me), the information they have provided you may indicate a faulty ‘Computerized overload protection’ that has allowed an overload situation to arise. This overload has then impacted on the ‘inverter’. Such damage should still be covered by the warranty as it was a failure of the ‘Computerized overload protection’ which caused the subsequent damage to the inverter. If the inverter is damaged, it could be argued that it is a major failure and a refund is required.
Also, whilst the illustration indicates it is suitable for ‘Caravan Air Conditioner Compatible’, the feature list states it is not suitable for several Appliances as they will cause the generator to overload. These being:
*Air Conditioners
- Coffee Maker
- Fridges (not portable)
- Any motorized appliances or tools which has amp draw of 1000 watts and above
The advertisement is inconsistent in the information provided which is another avenue to take, as they have misrepresented the function of the product. This is also grounds for asking for a refund.
I also have not being able to find out who manufacturers GenTrax or imports it from a quick search. Such information may be on the warranty card/documentation which came with the inverter. If such information is available, it may also be worth approaching the importer/Australian Agent as well. since he retailer appears to be ‘passing the buck’.
If you don’t have any solution, with them, Choice has standard templates which can be used in such circumstances to lodge a formal complaint with the company and the relevant government authority such as the ACCC/State Office of Fair Trading.
