Replacement Parts Cost
Reading the different threads, one thing that strikes me is people discussing the cost of replacement parts for their purchases. Often, there are no generic replacements, only OEM parts which are outrageously expensive.
I suspect that many items have frequent/common points of failure. Choice testing staff and others can help list many many more than the print heads in inkjet printers, or the thermostats in hot water tanks.
Choice also does the reliability survey(s), but this does not give any indication of how much it costs to keep our purchases working when they fail after warranty runs out; IF the parts are at all available.
While I understand that Choice tests products ‘as purchased’, is it about time to embrace ‘real life’ where people often repair their purchases rather than throwing them out? Choice already takes into account the cost of consumables, so why not this?
I would suggest that when there are known common points of failure for a product category, the replacement price of these be included in the whole of life cost calculations.