For each of the following, ordered and specified ‘OK to leave’ with the order and I am registered as ‘always OK to leave’ with Auspost. FWIW nothing left at my door has ever gone missing in 15+ years at the address but I allow there could be a first time, someday, maybe.
The sender was unfamiliar with all the ticks for no signature required because they normally require signatures. The special instructions showed ‘OK to leave at front door if house not attended’ but SIGNATURE REQUIRED was shown. Had to go to the post office for that one. When I queried the special instructions and my OK to leave registration they said that if the SIGNATURE REQUIRED is shown that overrides the special instructions box and the OK to leave registration. Understood as explained, but–
My bell rang and it took me all of 10 seconds to walk to the door to find my parcel at the door and the Auspost truck already backed out of the drive. He can move quickly! The label showed “If house not attended DO NOT LEAVE. TAKE TO POST OFFICE. SIGNATURE REQUIRED.” in the special instructions as well as SIGNATURE REQUIRED in its box. I was very pleased to have it left, but. No way will I ever complain about Auspost doing what I asked. However from the sender’s view if the package went missing I wonder what Auspost’s position would have been with a delivery complete in their system but no signature.
Order was shipped by Auspost’s Startrack Express. No email notifications but I knew it was coming from the order tracking details and did not expect tracking info from Startrack anyway, although it was on the Startrack web site. No worries. Order was delivered on schedule but none of that ringing the bell or knocking to disturb me, I just heard a noise in the driveway and voila, a box at the door and nobody to be seen. No worries. But an hour later I get an email from Auspost that a signature was required and it could not be left at the door and I need to go to the post office. The label showed ‘OK to leave at front door if house not attended’ and NO SIGNATURE REQUIRED. The delivery person did it right but it was impressive that Auspost got involved to sent the wrong message.
There is nothing as fine as procedural consistency and all the staff being on the same page, and how hard is it to get notifications right to reflect the delivery? Each time I have had to ‘complain’ to Auspost about a delivery, if the package ever arrived that was all they cared about with this being typical.
I wonder if anyone at Auspost (or anywhere in government) understands ISO9001 where ‘failures’ get recorded and fed back into making improved procedures. Alas, no evidence they do.