I recently connected to the NBN via Aussie Broadband (OZ) and transferred my phone number across to Oz’s voip service.
I have a faulty BYO TP Link modem, where the VOIP portion of the modem does not work (Unable to take or receive calls, no dial tones,etc) . Tried to attach different cordless phones and changed the phone cables, same problem exists. Eventually both Oz & TP link confirmed that the Voip portion of the modem is faulty and the recommended way to address the problem is to have it replaced by TP-Link under warranty. as they cannot repair the modem.
I also have a problem when copying large files or streaming movies, it freezes on my PC. I do not have this freezing issues with 2 of my old modems (Billion and Telstra Gen 2).
I was not happy with the modem as it had multiple problems and wanted a refund and took it up with the retailer (Wireless 1). Unfortunately Wireless 1 considered the problems as a “minor problem” and offered only a replacement modem.
Unfortunately, the ACCC in their response was not much help and could not offer legal advice to determine if the problem was a major fault or minor. They referred me to the Department of Fair Trading or the Small Courts Tribunal to resolve the issue.
I’m tempted to take it up with the Department of Fair Trading as I consider the problem as a major problem as the modem cannot be repaired and it has multiple problems.
What are your thoughts?