Faulty item or just wrong shoe size? (Refund refused!)

…the bottom line is consumers should pay close attention to the T&C when ordering *anything) on-line. Some businesses are very consumer friendly and others accomplished the other way.

This is the ‘change of mind’ text you want to read…from ECCO Australia

If for any reason you are not satisfied with your online purchase (including sale items), you may return the items for a refund. Items must be returned within 30 days of purchase, unworn, in their original condition and with their original packaging undamaged.

Going OT but for those with perfect shoes needing soles, even those integrated ones, this is probably the best in the country.

They resoled my prized and perfect fit ECCO Walkers two times before they gave out, about 10 years daily wear time. They were a long discontinued previous version of

image

and yes, the sole is integrated to make the point re their capability.

4 Likes