CHOICE membership

Experienced a flight delay recently? Lodge a complaint directly using our website


More than 1 in 5 travellers faced a flight delay or cancellation in the last 12 months. CHOICE is calling for airlines to pay consumers fixed financial compensation for flight delays and cancellations for reasons within the airline’s control. Read more:

In some cases, Aussie airlines offered no compensation. Or when they do, it could be as little as an $8 refreshment voucher. Europe, and even New Zealand, have better compensation schemes than us.

Have you experienced a delay or cancellation recently? Lodge a complaint directly to the airline:


We’ve had more than 1100 people shared their poor flight experiences using since its launch in July 2016, which highlights the need for an airline ombudsman.