Less than 3 weeks ago I purchased an LG dishwasher from Appliances Online. I installed it correctly, ran through the test ‘rinse’ run and did a full load of dishes. All was good. Long story short, over the next few days it began filling with water, without any use. I contacted Appliances Online who said that they would organise someone to take a look and that if the dishwasher was found to have a fault they would replace my dishwasher. A technician attended and together we discovered that not only was the base of the machine filling with water, there was almost an inch of water in the electronics underneath!
Whilst the technician was looking at my dishwasher I contacted Appliances Online and he verified it was a faulty valve. The technician then told me that I was lucky to purchase the dishwasher through Appliances Online because if I had purchased it through LG they would simply replace the faulty part. I received a call from the repair company today wanting to arrange the replace the part. I get my new replacement dishwasher in a few days.
I would expect a machine a year or so old to have a faulty part replaced, but a machine a week old, with a serious fault (and a potential hazard from water ingress in the electronics) - no way! Maybe someone needs to have a chat with LG about their obligations to consumers.