After extending our living room, we had wooden floors installed to replace tiles (removed from concrete slab, ground and filled to level) and in the new area (fresh concrete slab).
We selected an engineered timber flooring with the top layer in brushed hickory. I originally asked the installers to glue the timber onto the concrete slab, but they insisted I’d be better off with it laid on their “best” underlay and that it would be “solid as a rock”. The total price was almost $11000 including installation.
Straight away, we noticed the floor creaking and moving underneath as you walk, as well as a number of places where it is obviously raised up, and in some places walking on it would cause nearby furniture to move. We have had the installer back a number of times to try to sort it out, although there have been many many delays in getting this done, with them cancelling multiple times or just not responding or booking meetings as promised. I’ve had to chase them up over and over again to get them to come and look at it. There have been some delays caused by COVID, but it seems quite ridiculous.
Now it has been over 3 years since the installation and while they have fixed some of the worst places by cutting the boards and gluing them down, mostly it is the same.
The installer seems to think that having a floor that doesn’t move and creak when you walk on it is an unrealistic expectation, and their solution to items on a bookcase rattling when you walk past it was to stick the items down with bluetack! Apparently the floor flatness is “in spec”.
Am I unreasonable to expect that my floor is “solid as a rock”? as promised? I’ve never noticed any other wooden floor in anyone else’s house that moves and makes noise when you walk on it.
What should I do? Give them a chance to try to fix it again, or give up, get my money back and get someone else to redo the floor?