In March 2017 I purchased a Euromaid F54GW stove from The (so-called) Good Guys. This stove has an electric grill and oven which are still working well. However, the gas cooktop has never performed really well.
In September 2018, while the stove was under warranty, Glen Dimplex Australia (GDA), the distributors for Euromaid, sent a repairman to repair the right-back burner which had stopped working. He made some minor repairs and gave us some advice such as to hold the burner on for three seconds to get it to ignite and don’t worry about the noises coming from the left-front burner.
Not long after the warranty had expired we were having more troubles with several burners. A local plumber looked at it but declined to repair it. He said that to do it properly he would have to pull it apart and replace parts and he wasn’t sure about availability of parts. His reaction made me wonder if it had actually been repaired fully by the GDA repairman while under warranty.
I contacted GDA and presented my case and they agreed to send a repairman as a goodwill gesture. He came and pulled the top of the stove apart and replaced several parts in the burner. I got the impression he was doing a thorough job. His advice re the starter was to hold it on for five seconds.
After the repair it worked well for a few weeks and then starting problems returned. I contacted GDA and the repairman returned. Once again, when he left, everything appeared to be working well. However, a few weeks later two of the burners either would not light or lit with great difficulty, eg. holding it down for 10 seconds again and again and again. Sometimes even that would not work.
I decided that I was not going to continue having this stove repaired. As far as I am concerned it not fit for the purpose for which it was manufactured and for which I purchased it. I contacted both GDA and The Good Guys and asked for a full refund and gave them ten days to reply. GDA responded with an acknowledgement of my email stating ‘We will look into this request for you’. Several weeks have passed and there has been no further communication from either GDA or The Good Guys.
I guess it is time for me to take this to the next step.