Telstra’s email service can be accessed either at their Webmail site or via a client app. Like some client apps, the Webmail site allows the setting up of mail filters, aka inbox-management rules. For example, filters can be set to automatically delete or to move to a nominated folder any incoming emails which meet particular criteria, such as having specified words included in their subject heading. I attempted to use this facility to automatically delete a type of phishing email I’ve been receiving. The subject headings of these always start with the words “Automatic response” (or its French equivalent) and also include some emojis. But such emails were not blocked and still appeared in Webmail’s inbox. By sending test emails to myself, I discovered that it was the presence of the emojis in the heading that was enabling the filters to be bypassed. I suspect that the scammers sending the emails are aware of, and are exploiting, this shortcoming with Telstra’s Webmail site. I am currently using only one email client app that has similar filtering options, namely Mozilla Firebird, and it isn’t fooled by the emojis.
Have any other members experienced the same problem with the Webmail site?
And if Telstra are providing a service with a feature that doesn’t function properly, are they in breach of the ACL?