The latest response from Rakuten Kobo this morning:
We have reviewed this ticket request, unfortunately our system will not allow us to refund this device order.
It would seem that they have configured their systems to deny Australians their legal rights. I have asked that they escalate my demand further, but I don’t hold out much hope.
For anyone contemplating buying a Kobo, I would strongly recommend that you buy from a local retailer rather than from Kobo direct. That way, if you are entitled to a refund, you will be dealing with someone in Australia, not Canada.
