I have an e-tag and money is taken out of my bank account automatically on a regular basis.
What I am finding concerning is that if the e-tag is not working, I am sent the toll to pay with an admin. fee. I have no problem with paying the toll, but I do not believe the admin. fee is fair.
Consumers should be informed that they need to attend to their e-tag if there is a problem. They have a right to know.
Apparently there are beep codes which inform you if you are running out of money on your e-tag, but I was not informed about this. Also this would be a problem for people with a disability ( e.g. hearing impaired) and drivers who need to concentrate on their driving ( all of us?), rather than listen to and count beeps.
Financial counsellors are dealing with people with toll debt and the admin. fees are a big part of the debt.
Something does not sound right. I think all this is privatised . I wonder if profits are made out of the admin. fees?
I have dealt with some staff from the toll companies about the above, and they bombastically proclaim that they are not the government but a private company - they give the message they can do what they want.
It would be in the government’s best interest to investigate all this as tolls are a big election issue and can anger voters.
Also there is a toll ombudsman but the toll companies never seem to mention him. They should be informing consumers the toll ombudsman exists.