I purchased a domain from https://www.netregistry.com.au/ and didnt bother to switch off the auto renewal. I am pedantic about dates and renewals particularly domains of my main business web site so I was aware of the renewal date to 6/11/2019.
On the 6/10/2019 i was checking my bank account and I notice a charge of $46.95 from Netregistry on my credit card. I contacted them and they had taken the liberty to charging me 30 days prior to renewal for a 2 year period at a rate that was excessive. I contacted them and queried this action. I was told that I had been informed of the pending renewal (I never received their email) and it was there policy to renew 30 days in advance in their words “to make sure any hiccups could be overcome prior to renewal”. I asked them to reverse the charge as I only wanted a one year renewal and their price was excessive in fact double what other companies were offering. and I would seek alternative.
I was told that it was their company policy to renew 30 days in advance and that it was also their policy not to provide credits for domain payments.
despite frequent phone calls and chats over 3 days the final word they gave me was as follows in their latest email.
“Thank you for sending us your email. Upon checking your account I did see that you were sent a notification on 06/09/19 saying " ethicalrealty.com.au will be automatically renewed on 07/10/2019 . We do this to avoid any hiccups and to keep your domain running smoothly.” For automatic renewals this happens a month ahead of the expiry date, which is non refundable and irreversible. If you have more questions or clarifications please click the link provided https://www.netregistry.com.au/legals/. Thank you for your understanding."
I am transferring my domain names so that I am dealing with a more customer oriented company and on the date of renewal Netregistry wont be the registrar for the domain they have charged me to renew.
How does that work.