Hello CHOICE Community!
A month ago, my vehicle’s brakes failed right outside a Kmart Tyre & Auto service centre. I decided to go through them (rather than my usual mechanic) due to the convenience of being right outside. Unfortunately, this was an incredibly poor decision on my part as they screwed up nearly everything possible:
- the new brakes were mounted on the wrong way, with the leading and trailing ends reversed
- and when they tightened everything back up, they severely over-tightened the brake cable to the point where my brakes were dragging. The handbrake only needed three clicks of the ratchet before being far too tight to pull up another click, and when I jacked my car up, I couldn’t freespin the wheel at all.
This is a major concern as this was the original issue I paid them to fix. I loosened off the handbrake cable a few clicks in order to drive a bit safer and took it back to Kmart the next day. I told them what happened and admin guy apologised prefusely. I got my car back an hour or so later with the brakes fitted on the right way and checked over to ensure everything is all good, and they said everything was all good.
Well, everything was not all good. My brakes clunk whenever I reverse, and they have developed a screech/whistle/dragging brake noise in certain conditions. I am not happy that they screwed up two out of two times and want to use my usual mechanic to get my car right again. Am I able to get Kmart to refund me my mechanic’s repair costs? What process do I need to follow to ensure the best chances of a fair outcome and my money and sanity saved?