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Disrupted: The consumer experience of renting in Australia


We’ve partnered with the National Shelter and National Association of Tenant Organisations to release a report on the experiences of Australians who rent (PDF).

Our research indicates that many renters are living on the edge, including families unable to make their homes safe for their kids, people are living in homes with mould that reappears or is hard to remove, which is causing them to get sick. In fact, more than half of all people who rent are living in a home that needs repairs – but many are concerned that a request for repairs could mean a rent rise or result in them being evicted.

But it doesn’t have to be this way. It’s time for a nationally coordinated approach to renting. State and territory laws are piecemeal and offer different protections depending on where you live in Australia. We’re calling for fair and consistent rules that apply equally to everyone.

Please add your voice to our campaign to let politicians know that we need fairer rules for renters. That way we can ensure that all the people we know who rent – our kids, our friends, our neighbours – will have the security to create a home.


The Choice PDF “Disrupted: The consumer experience of renting in Australia” is a great presentation.

There is a news article about it on the SBS News website.


This article also covers the Report


Renters now make up approx 1 in 3 households in Australia.

All three of our children now rent. We have both rented in the past, as well as being previously landlords.
We share numerous negative renting experiences, principally at the hands of rental agents who act only in the best interest of the owners.

Tenants definitely need longer term security and financial certainty in an environment where the agent needs to also act in the best interests of the tenant equally, and in the instance of the condition of properties or defects, ensure the tenants needs are met. There are a small number of agents from our past who valued these principals, however none were part of todays big chains or “rent card” schemes that seek to circumvent protections.

Our systems for managing the tenant agent relationships our poorly implemented relying on the tenant to self represent and confront the agents constructively, often where the agent holds just not the tenants prospects for future rentals, but a significant advantage in personal ability to control the exchanges with the agents.

You have our full support.



Here’s a summary article for @AndyKollmorgen on the report. Some key stats:

  • 51% of people who rent are currently living in a home that needs of repairs.
  • 68% of Australians who rent are concerned that a request for repairs could mean a rent increase and 44% are concerned a request for repairs could get them evicted from their homes.
  • Nearly 1 in 10 have previously been evicted “without grounds” and nearly 1 in 10 fear they’ll be forced to leave their homes in the next 12 months.