A week ago I caved in to the whining of my family and signed on for the new Disney+ streaming TV service. During the sign up process I was given the option of choosing a monthly subscription plan or an annual subscription plan. I chose the annual plan as it worked out slightly cheaper over a 12 month period. From there I was taken into a one week trial mode.
Today, our 1 week trial finished and we were billed, not for the cheaper annual fee, but for the more expensive (per year) monthly fee. After looking online, it turns out this is a common occurrence for new subscribers to this new online service. Not happy with being charged for the more expensive plan, I attempted to contact Disney+ via their online chat option in the help section of their website.
The person I chatted with tried to tell me that I must have chosen the monthly plan by mistake, when I know I didn’t, and then said I could go into my account and change it from a monthly to a yearly plan. The only problem with this is that there is no option available to change the plan. The only options I have are to change my billing method or to cancel the subscription, which is also a common problem when you do a little Google digging concerning it all.
So the only advice they could give me was to cancel my subscription and start again. The only problem with this is, I’ll probably just end up on the monthly plan again with still no option to change to a yearly plan and I’ll be charged for a second month’s worth of access at the rate I didn’t want to pay.
The person I was speaking to said there was no way I could contact anyone who could access my account and change the plan for me. So I’m now stuck with the monthly plan, even though I’d made a conscious effort to weigh up the options being presented when I signed on for all of this, and decided that the annual plan was better for us, as it worked out cheaper in the long run.
So basically, customer service advice is completely pointless and they can’t do anything to help rectify the situation. I can’t cancel the thing because my family would disown me. Would it be worth mentioning this to our local consumer affairs or the ACCC? Feeling a bit ripped off at the moment.