There is an ancient Chinese proverb which states “Man who cannot smile should not open shop”.
This should be extrapolated to “Persons devoid of customer service skills should not work in retail”.
When I went to the Lenard’s shop at Stockland in Cairns the other day, I said to the girl behind the counter that I wanted 1 kg of chicken necks.
She picked up the only pack of chicken necks in the display cabinet. I asked how much they weighted and she replies that she did not know, so I asked her to weigh them which she begrudgingly did, and it was around 700 gm.
I asked her it there were any more and she replied no, so I asked if there was any more stock out the back and she replied she did not know. I asked her if she could check and she begrudgingly went out and asked a young male who returned with a carton full of them.
She finally managed to bag up another 300 gm of them and I completed the purchase.
She would probably be the worst customer service person I have ever come across.