When a bill is paid by Bpay, with some exceptions, the receiver is contracted to date receipt on the date the BPay was sent regardless when they receive it. The payment may not be processed and show on the account for 2 to 5 business days after being sent. eg a BPay sent today for a water bill is posted as received today even if the water company receives and processes it 2 to 5 days later.
OTOH if one pays for a ticket by BPay the recipient does not know if the customer has paid or ‘done a runner’ until the funds are received and processed into the account so a ticket may not be issued until the BPay is received and processed into the ticket account. It is generally unwise to pay for a ticket by BPay within a week of the ticket time in normal conditions; in these times following up anything with QF seems at the buyers risk.
There are some companies and often government agencies that clearly state the date of receipt is the date of receipt, not the ‘standard’ BPay agreement.
Everything might be on track on schedule but until a ticket is issued the traveller reasonably can become concerned. If there is a problem, waiting until a few days before travel and trying to contact QF when they seem all but uncontactable?
