I hesitate to place this under 'Scams' but ...
The Rants and Raves article by Kalpana Vignehsa in the July magazine was enough to raise my anger again; I'd just calmed down after weeks of frustration caused by, my then ISP, iiNet.
Months ago in preparation for a move from capital city to 'The Bush' I notified iiNet of that intention and when to stop billing me for an NBN service. This advice also mentioned that I would be taking rental accommodation which could be over irregular periods and advice would be welcomed. Nothing was heard!
My 'new' town joy soon nose-dived when I had to live in a motel for six weeks waiting for a rental - but that's another story; So back to lack of internet service. Eventually, I was granted my home and instantly shot off the address to iiNet and waited, anxiously, to find out what iiNet would offer and WHEN. Until now I'd been limited to using public WiFi and the threat of trusting that is foisted upon us till I, at least, am nervous of it (For the sake of clarity I must write an aside here: I have believed public WiFi to be free to the user. Hmm? More on that later).
In bold large font I advised iiNet to NOT BILL me for, and after, the month beginning 2 July - but I was billed and became angry: First, the advance notice which included a FINAL month of usage; Second, the advice of my new address and a 'move-in' date; and third, an almost unintelligible 'Salesman' who wanted to extend my NBN 250GB service who did, eventually, understand the NBN wasn't available. He then told me there is no telephone cable to the rental and I'd have to pay, in addition, about $164 before ANY service could be provided (another aside: I knew these houses were built about the time personal computers were hitting the market for the first time at about $6000 each, and virtually every house automatically was fitted-out with telephone cable along with electricity cable and off-street car-parking space! He, the Salesman, might not have had been born, but I had).
This is where I decided to act - off to a rival ISP and my bank. OPTUS offered me an instant connection for a service I'd been unaware of: A little plug into a power-socket box WiFi gizmo and I pay, sort-of, how-ever much I use, sort-of. Then the Bank stopped iiNet from being able to access the Account I offered years back. I advised iiNet of this action and, oddly, received a call very soon after. It was during this conversation I found out that use of public WiFi opportunities still debits your ISP agreement and THAT IS THE REASON iiNet had ignored me (we will simply disregard the, about, 16 emails exchanged). Me using public WiFi was deemed to mean I was extending my Service. See, I knew there was a trap with the so-called free public WiFi.
iiNet has 'kindly' re-imbursed me what some accounts programme will automatically declare I've not used of my monthly contribution and there ends a tale of unnecessary anguish.
NO, IT DOES NOT!!!!
It occurred to me that ISP's, in general, probably have many clients on some contract permitting the taking of a pre-payment for Service which only the ISP and the Bank can stop. I politely ask, 'When does the billing cease after a customer dies?' 'Did the customer die intestate?' 'Did the customer have relatives to act on his/her behalf?' 'Is over payment claimed back?' 'Is any re-imbursment at the FULL amount paid?'
So, I go back to the heading I gave this Item and my hesitation: "Corporate Stealth?" - How broadly is this administrative system in place? The Boardroom may be unaware but the Accountant will not be!
Oh, and bye-the-way, thank you Kalpana Vignehsa for poking me.