Hi @carljh, welcome to the community.
Further to what @meltam has indicated, PayPal has also been asking some of its account holders to validate their account to verify who the account holder is. This is to comply with Australian Anti-Money Laundering and Counter-Terrorism Financing laws…
I understand that if validation wasn’t carried out the required date, PayPal may have taken action to prevent the account being used. If you didn’t validate the account in time, you may have found that the account may have been subject to such processes.
If your account can’t be reopened, it might worth seeing if you can re-establish a new account with PayPal.
Unfortunately the processes PayPal used to request account holders to validate their identity looked straight out of a scam handbook, and many account holders may have ignored the emails thinking it was a scam. This may have resulted in PayPal taking action in relation to such accounts.
