Coles has upped the ante in the supermarket stupidity stakes this week.
Flybuys sent offers to our family offering $50 worth of points or discount if we spent $70 a week over 4 weeks.
They then sent a second offer to spend $90 this week and receive $10 worth of points or discount, followed by another offer of $15 worth of points or discount and free delivery if $100 was spent online.
They had already sent an email late on Tuesday afternoon listing some specials based on previous purchases including Coles Finest White Vienna Sourdough for $5 a loaf, save $1, and another later email listing Coles Brussels Sprouts 400gm for $2.50 and Coles Baby Cos lettuce for $2.50.
As the offer of $25 worth of points or discount for spending an extra $30 was too good to refuse, we ordered online for the first and last time.
When the order arrived, one pack of ice cream bars was missing and the other pack had been torn and was starting to defrost, as was the other frozen item.
I immediately contacted the call centre who said that the $6 should be refunded in five (5) business days???
The Coles multigrain toast bread slices had an ‘S” shape as they had obviously been squashed in handling.
The Coles Finest White Vienna Sourdough had been charged at $6 instead of $5.
When I shopped at our local Coles yesterday to buy some broccoli and brussels sprouts, the latter had been marked down to $3.75 as the use by date was today and the shelf price was $4.50 a pack. The baby brussels sprouts I wanted to buy were not available.
I then noticed that the Coles Baby Cos lettuce had a shelf price of $3, not the $2.50 special price.
But the Coles Finest White Vienna Sourdough actually had a special price shelf label of $5, save $1.
All three products are still listed on Coles website for the full price so it is anyone’s guess how many customers have been ripped off.
Whilst I have not had any problems with Woollies with their online-only specials to date, I cringe to think just what sort of disgusting rubbish either of them would pack for orders of fresh fruit & veggies which is why I will continue to shop instore and “cherry pick” them myself.