Not that this is likely to impact the home user but some Cisco and Juniper + others networking products will start to die after 18 mths of runtime.
Cisco will replace their units if they are under warranty or the purchaser has a hardware maintenance contract. The failure rate is expected to increase as the units get close to 3 years runtime. Cisco won’t replace the unit if it is out of warranty or if no Hardware Maint contract is place but they will allow a user to pay for a hardware contract to get the unit replaced.
From Cisco’s advisory “Q: Is the replacement valid for the devices covered with software application support plus upgrades (SAU) contracts?
We would require customers to have a hardware service contract and not just the software support options to obtain replacement product under this program. If the device was under warranty, or part of a hardware contract as of November 16 they can obtain a replacement even if it is no longer covered. Alternatively, the Cisco services team is permitting customers to purchase a new hardware service contract to entitle replacements.”
I am not sure what the other providers will be doing in regard to this issue.
I think these terms above break ACL as the provider, Cisco, is aware the units are defective and they know these units will start to fail. I don’t know what hardware Choice uses but I have a link http://www.cisco.com/c/en/us/support/web/clock-signal.html#~faqs that Cisco provides that allow users to read about the issue and it has a link to a form http://www.cisco.com/c/dam/en/us/support/web/clock_signal/Replacement_Order_Form.xlsx that will identify if a unit is affected by it’s serial number.
Here is a link to a pdf of a list of affected unit types http://www.cisco.com/c/dam/en/us/support/web/clock_signal/Clock_Signal_Impacted_PIDs.pdf