I am a member and I also have a gift membership for my friend. My membership auto-renews but I prefer to have the gift membership manually reviewed each year.
I received the ‘renew your gift membership’ form and my preferred method payment is internet Bpay. Given that the Bpay payments have an associated Customer Reference Number, I assumed that I would not need to specifically notify Choice that I have made the payment. Or, at the least, I thought a phone call to advise of the payment would be sufficient.
I called Choice to confirm my assumptions, but I was told that I still had to return the paper slip even for internet bpay payments. I find this odd - if the payment itself already identifies me as the customer, why do I need to return the paper slip?
I don’t think there should be a need to advise of the payment at all, but if there is a reason, could a phone call not suffice? Is there information contained on the paper slip that I could not provide verbally in a phone call?
Manually addressing an envelope for the purposes of written remittance advice for electronic payments seems so unnecessary! Anyway I hope Choice will take this as feedback or as a suggestion for change in the way this is handled.