After literally days on the phone and email and 9 MONTHS, we were finally put back on a bundle similar to our original plan, but yes, locked in for 24 months.
I can't tell you how many "case officers" we had over that time (well, I actually can, but refuse to drag myself through and re-live the nightmare), where I specifically asked to speak with the customer service officer's Supervisor. The replies always went like this "My Supervisor is busy, can they ring you back?" (they NEVER do), or "Can you hold the line, the Supervisor is busy", I would answer "Yes, I'll hold" and I would, for hours, until cut off. I am convinced there are no actual Supervisors.
Finally, having secured an email address for our latest case officer, we were able to eventually be put on a bundle we are happy with, but not without having paid much more than the $90 per month, into 3 different account numbers, with up to 3 bills per month still pouring in via the Post and email, for services we never signed up for, and "credits owing" credited into closed accounts.
I believe it is all deliberate, in an attempt to make you submit to them or have a nervous breakdown. Very similar to the tactics used by Origin, Energy Australia or AGL electricity billing companies, for whom I did eventually receive the refunds they owed me, when I threatened to contact the Ombudsman.
But no compensation for all the time and trauma that you will be subjected to.
I recommend this advice to anyone caught in the trauma of these Groundhog Day nightmares; say "sort this out NOW, on the phone, or I am going straight to the Ombudsman". If they ask you to specify which plan, just say "the plan I was already on, before you did me over".