Call out fee and then the sting!

Well, there you go! I had better get on there and add my rating!

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It is amazing, as most consumers are more likely to make the effort to lodge a complaint/post a poor review when service is not up to scratch…rather than write an unprompted glowing review.

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An unbiased random sample?

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The only thing I can think of was that the very first time that the technician came, despite the fact that I had been less than impressed about the cost, he gave me a card and told me that if I thought he “was awesome” (without a hint of irony)then he would appreciate me giving feedback “because the boss likes to see that”. I don’t remember any details because I doubt that I read it and simply binned it. I guess it was unlikely that it was the same site but who knows what might follow from that. Possibly not unprompted!

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A well known practice to filtering at the first step to ensure that poor reviews are not given. One will get the impression that only ‘awesome’ reviews are accepted, so unless the review is, why make a review.

I have been asked when travelling if the service given was okay…to which I replied yes (even though it had been mediocre) to then be told that since everything was okay, I should only make a positive review. Later I thought I had just fallen victim to some mind games.

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Hi @uptightoutasight. I’m a journalist writing a feature story for CHOICE about call-out fees… Would be interested in speaking with me about your experience for the article? If so, please let me know ASAP and I’ll send you my contact details. Hope to hear from you soon! Kylie Matthews

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If any other Community members have had similar experiences they could share with us, please be sure to leave a comment :+1:

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Hi Kylie, I am happy to speak with you.
Cheers

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I totally agree. Stay away from Fallon.
Ordinary service, grossly overpriced and poor technician repairs.

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Welcome to the community @Des1.

This is a relatively old topic, but still relevant.
Do you have any personal or other experiences good or not so good to share re call out services? As others have previously posted we can all learn from sharing experiences, where relevant. If it’s Fallon Services, they are Brisbane based and service just one part of Qld.

I’ve previously had quotes but not any that were acceptable. That’s compared to smaller local independent trades specialists. Some may prefer the convenience of the one stop shop and large business suggesting reliability.

I dont understand the intentions of your reply. They are unclear to me. From my experience, in a nutshell I believe Fallon are misleading and deceptive. I have written documentation supporting same and can suggest others may have related experiences in relation to the matter.

The community is a very open forum.

If Fallon have done the wrong thing in your experience, what did they do and how did it come about?

Sharing some of these details (although sometimes difficult) is how we can learn from each other.

Saying

makes it more difficult to pass that knowledge on. Typically if there is bad practice by Fallon as you suggest, the same might be easily repeated by other businesses. Sharing how Fallon acted alerts us all to be wary regardless of the business. Did you seek remedy or advise the ACCC of your concerns?

As I’ve no personal negative experiences with Fallon, other than their quotes being high relative to others, I might still use their services if needed. They are a very large business. For every complaint, which should be properly responded to, how many jobs are completed without issue?

Highlighting examples of how a business actually handles particular issues is a common thread in many of the community topics.

P.S.
We had a family member recently go around a similar loop as the original post re repair of a split system. Different city and a respected local business. Daikin of all brands! She went direct to the manager with the facts. All sorted. It’s not mine to relate first hand. A call out fee is common, but it should only be for the first visit on that job and is often discounted where a major repair follows. If it needs 2 or more follow ups to resolve that is down to the repairer being organised and knowledgeable. Right first time.

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