I get so tired of sending businesses emails or messages from their “Contacts” page only to receive no reply. I’ve suggested to Choice that they develop a register of such businesses based on member feedback and shame such businesses perhaps annually. Sort of a shonky contacts page!!
I agree with you as I have often experienced the same thing.
I now always type my message in MS Word and file a copy in Documents so that I have a record of my message.
Some businesses do the right thing with their online contact forms but I much prefer using a conventional email form, and having a copy of the message in my Sent Emails file.
In my experience over many years I’ve found that OS (mainly US) businesses are much more likely to respond to web contact page messages or emails than Australian businesses, who frequently ignore questions… I guess they don’t really want my custom.
One doesn’t have to wait for Choice to action something, one can name and shame on this forum or other social media platforms.
If a company has poor service, including not responding to inquiries, then it will affect their business as many customers will chose to take their business eslewhere.
Indeed anyone could create a Facebook, or other Social Media page to enable this. Then just send a link to friends and ask them to spread it further and so on. As the creator the person/s who made the page/s then need to moderate and collate the details into a form of easily accessible info (spreadsheet comes to mind) that is easy to place in a central area of the topic.
Nothing to stop someone creating that page here on this forum and making the entry of details a “wiki” post so that others can amend or add as needed. If unsure how to make a post a wiki one, staff of Choice on this site eg @BrendanMays, @ajohnson or any consumer defender should be able to help.
If you want to see if you can create a wiki entry click the three dots at the bottom of a post you created and then click the wrench/spanner symbol and see if you have the item that is titled “Make Wiki”. If you do you can create the wiki post.
COMPANIES/BUSINESSES AND IF THEY RESPOND TO CONTACT VIA EMAIL OR CONTACTS PAGE
PLEASE ENTER THE BUSINESS NAME FIRST, THEN CONTACT DETAILS EG CONTACT PAGE ADDRESS OR EMAIL ADDRESS, THEN ADD IF THEY RESPOND AND IF THEY DO YOU CAN ALSO OPTIONALLY ADD HOW LONG IT TAKES.
This is a wiki entry so anyone can edit or add to this post. If you wish to add a business please do so. Remember this is public and so be accurate and polite in your posting. Any dubious posting/edit can be removed or edited to ensure civil outcomes.
AS AN EXAMPLE:
ABC Business Pty Ltd (this is just a dummy name and is not meant to reflect on any business that may use this title)
Yes they respond promptly within 24 hours
(or if no response then)
No they don’t respond
No need to even do that- places already exist, Product Review, Google Reviews etc. I’ve certainly seen reviews about poor/lack of response to email and phone contact from people who never got to purchase anything.
Indeed, in my experience setting up and maintaining websites for companies, often they don’t even realise their web form isn’t functioning. Give me a simple contact email any day.
In * general * any domain should have an underlying mailbox set up for webmaster@ or postmaster@ emails to their domain.