Alright, we’re now getting some information coming in from those who’ve managed to speak to Eaglemoss UK about it all via the Facebook pages I’m in.
Apparently, the contract between us and Eaglemoss states that Eaglemoss can charge for extra issues without notice any time they like. This has been a huge catch-up service for us and we should see all of our issues by the beginning of January.
I didn’t actually sign any contracts with Eaglemoss UK though, nor have I seen any.
When I signed on for these builds and collections I had an agreement in place with Bissett Magazine Services and their policy for catch-ups was to include 2 extra issues at the most with each scheduled delivery until the subscriber was caught up to the rest of the country, and this only kicked in after the 4th delivery.
When Eaglemoss took over the accounts I was never presented with any contracts or agreements. The email I received that asked for my credit/debit card details when they discovered they couldn’t access my money via the direct debit agreement I had with Bissett had a link to terms and conditions at the bottom of the page, but this linked to their main web page which also had a terms and conditions link at the bottom of the page. I’ve just read through them and no where does it mention anything about them sending extra issues, let alone them doing it without notice.
for those who were already paying via credit/debit card, Eaglemoss just took the details directly from Bissett’s files and then they just started charging for issues in advance, with no notice or warning that this was about to happen.
I’ve just sent a message to the ACCC to see what they have to say about it all and to see if Eaglemoss UK are breaching any Australian Consumer Laws, so hopefully they’ll get back to me soon with some information.