CHOICE membership

Best Internet Provider


#1

I have been happily with the same internet provider for 18 months but they have notified me that they are raising their prices by 25%, which is a large increase. They say a rise of that magnitude is needed in order for them to stay competitive.

I am connected to the NBN (full fiber) and receive 100Mbit/40Mbit Unlimited download plus a home phone that includes free calls to anywhere in Australia as well as mobile numbers. This has been costing me $100.00 per month which is quite reasonable. I would be willing to accept a 10% increase to $110.00 per month but I just can not afford $125.00 per month. Other than the increase they are very reliable.

Can anyone recommend a reliable ISP who would charge me around the same as what I have been paying for the same level of internet service plus home phone? As it is in Australia we pay far too much for internet services.

Thanks

Ruth


#2

Check iprimus. It looks like they may have a comparable plan for $110. I have been with them for 14+ years on ADSL. They have had their moments now and then but have mostly been a good provider.

Disclaimer: There are also a number of customers and previous customers that are vocally unimpressed with iprimus. In honesty they did slip after M2 took over, and NBN service experiences could be totally different from ADSL.


#3

Looking at the iPrimus site the same service that Ruth has now would cost $120 as Ruth currently has free calls to mobiles which adds a further $10.

Cutting speed to the Fast package would cost less, about $90, but it would depend on Ruth’s usage whether that would be acceptable to her.


#4

TPG (no lock in contracts) have after $99.95 inital fee (no fee for 18 month contract) - superfast (up to 100Mbs) unlimited data, unlimited local and national landline calls and 100 international minutes to selected countries. For an extra $10, unlimited mobile and international calls to selected countries plus 500 minutes to India are added

Not sure why India is special but maybe since it is where some call centres are, maybe one can ring them direct?

We are with TPG. Service has improved from being poor a few years ago to adequate.

Might be worth considering. See TPG NBN bundle site

It would also be good to know the ISP you are with so you don’t get any unsuspectingly recommendations.


#5

Ta, I missed that pulldown.


#6

We have been to hell and back with telcos over the past year. Will be happy to see the end of 2016!
We were with Optus for over a decade but never again. This company disconnected our service because of its negligence, refused to reconnect for 2 months and then refused to pay the correct (legislated!) compensation. As expected the coalition federal Minister for Telecommunications (coalition member - Mitch Fifield) sent me links to legislation not worth the paper it was written on. So we moved on.
A couple of suggestions:

  1. google ‘ProductReview Optus’ and/or any other ISP you intend using. The % of reviews in the worst category will horrify you and you will be left wondering WHY this government refuses to fix this badly broken industry. You can also check any other telco by simply substituting Optus with the name of the telco.
  2. We left to avoid Optus and went to a telco where we could have fibre + VOIP phone.
  3. You need to check WHERE the company has its Call Centres. AVOID any who use India as Indians are pathetically unable and unwilling to fix a problem if and when it occurs. They will pass you around the call centre, lie to you and blame your equipment. The last year proved that conclusively.
  4. You might want to look at Internode. Australian call centre and staff who generally give a damn and will try to fix a problem.
  5. PLEASE READ CAREFULLY - make sure that whoever you go with is able to port your landline over to the VOIP service. Once again legislation requires that customers are not held hostage to an ISP because they refuse to port your number…and then offer you a new number.

Be aware you are in a minefield when dealing with ISPs. I do not understand why Choice does not blow the lid off this bad bad industry. I am assuming that the industry may be handing this bad government election donations so that may be a part of the reason. Welcome to Australia and no rights as a consumer other than bogus ones enacted to shut the troops up whilst the reality is business as usual.

Good luck.


#7

I’ve been with iiNet’s VDSL for a few months now. Despite one outage (not their fault) that required a tech to visit which left us offline for over a week (their fault), I’ve been pretty happy. Speeds are great (consistently ~70Mbps down, ~30Mbps up) and, other than during the outage, everything just works. Call centre staff are pretty helpful and patient, though the thick South African accent can be a little hard to understand at times. The prices very reasonable.

If it hadn’t been for the outage I’d have given them 95/100, but with the fact that it took them a week to get the tech here , 65/100.


#8

Hi Ruth, before you go off and get gouged again, do yourself a big favour and go look at what My Republic’s offering is here in Australia: https://myrepublic.net/au/ I think you will be surprised.


#9

Hi Ruth my sympathies - I was with Dodo to start 14 or so year back - then when trouble hit and kept losing net I changed over to Telstra. I have stayed with them phone wise since 72 and they have been wonderful to me. Came and sorted out why trouble by rewiring from road into my home free and put in separate points so no need for a filter and have not had an outage since - even over this New Year when phones in the area went out and mine too, still had the internet.
Reason for excellent service is boots on the ground, all ADSL is looked after tech wise by Telstra and they do their own Broadband first as is normal. So I have stayed with them first off had 50 Gigs and home phone rental included for $73 a month then they UPPED it to 100Gigs for same price and still with them now as another contract runs out. I dont use anything like 100 but its there if I want to stream movies etc. Still only $73 a month.
So give them a go no frills just plain good service these days. And the blokes who do the work give you their mobile and can ring them etc. Very friendly and come in minutes as local. They are attached to the area you are so never far away. BTW my download speed is good too for ADSL2 even the techs say so I put it down to that new wiring.
Good luck and a Happier New Year


#10

I’m with Southern Phone, and am very happy. Their current rate for an NBN / home phone bundle, providing 200GB per month at 100/40Mbps and landline with free local and national calls, is $100. Call 1800 238 390.


#11

I have just signed up with Barefoot Telecom: the main reason being it is 100% Australian owned, threfore no offshore call centres! Worth checking out their offers anyway.


#12

iinet, they seem to be helpful, friendly -knowlegable and if they don’t know something - THEY will call YOU back - no waiting for days on end wondering if the next shift can assist you!!! their prices are REALLY reasonable - unless you need satellite - but - can not compare with overpricing by our national non-communications company…unlimited internet - $80 per month!!! Now that’s a reasonable price!!!


#13

The techs are outsourced, private or telstra - not their fault re timing.


#14

LOL i had the worst experience ever with iinet, ended up at the TIO. I went into the details in another post so i wont repeat here but the complaints manager i finally spoke to was awesome, and i sent him feedback on all the issues as requested.

When iinet works, its great. I pay $59.90 a month including netflix data (I pay separately for the monthly netflix account but not streaming) and ive never come close to the 250gig a month.

Im still smarting from recent experience so i wont comment on their staff or their calling you back, or resolving issues at a call centre level. Its abominable, but i was assured action would be taken to rectify that.


#15

Thanks for that info - don’t worry - it took a few tries to get help - maybe your visit to TIO did some good - also thanks for going through THAT ordeal…TIO only help with any company but, not their Franchisee…our national non-communications JOKE - they can screw everyone into the ground or wherever they choose…they are a Protected Species…we are Gouged by telstra - remotely/regionally/rurally at EVERY opportunity - so, it was a pleasant experience with IINET compared to the corporate bullies at telstra…no service at all there…


#16

Thanks to everyone who kindly replied to my question. I have decided to go with Teleron. They are fairly new and have terrific reviews on Whirlpool etc. I decided on 200GB at 50mbps which should hopefully do me fine. I decided to drop back on speed as I am luck to get fantastic speed where I live. I also got my current provider to give me stats my monthly download sizes and found I am always under 200GB so dropped that back as well.

The cost, including home phone with unlimited calls to land and mobile phones in Australia is $84 per month so the price is very reasonable. I spoke to Teleron and asks lots of questions. The switch over is still to take place but fingers crossed all will go well. If I find the lower speed to slow I can up it to 100mbps for an extra $10 per month.

Again, thank you to everyone who took the time to provide me with answers.

Cheers

Ruth


#17

Hi Ruth sounds great - let us know how it goes so others can maybe give this one a try too.
Good to be able to save money too these days its rare!


#18

Hi @rvitek.

Thanks for giving everyone an update and the decision you ultimately made. Quite often posters don’t find out the resolution to a original question and it is appreciated that you took the effort to let everyone know. It makes one contributions, even though they may be different to the outcome, worthwhile.

Well done and thanks again.


#19

Well I have now been with Teleron for nearly a week. The internet is going just fine and I have not noticed any difference in my upload/download speeds. I have not noticed any decrease in speed from dropping to 50Mb/s from 100Mb/s and speed test have not changed. It also makes no difference in peak hour vs non-peak hour. I will continue to monitor but so far I am impressed.

Only one or two tiny point. I am still waiting on my landline connection but I knew this would probably take a week or so longer that the internet connection so hopefully my landline will be connected tomorrow or Wednesday. The instructions to install the modem were not quite correct and I had a fair idea of what I should do but put in a service call just in case. At the moment Teleron do not have a phone number (that is coming soon) but a message via their website sent via my mobile has a service guy call me back within minutes and I was up and running a few minutes after that.

So at this stage I would definitely recommend Teleron. Their prices are great and so is their service. Note that they are NBN providers only and not ADSL. If anything changes I will provide another comment.

Cheers

Ruth


#20

One final update on my experience with Teleron and I can not complain. It did take a little longer than expected to get the landline working properly - I could call out but others couldn’t call me. The problem was resolved pretty quickly and was not the fault of Teleron but the first tier phone network (i.e. probably Telstra) who supply the infrastructure. Everything is working fine now and my first bill only included the days that I had full telephone service, not the entire month.

As far as speed goes, I have not noticed that much difference going with the lower speed. Occasionally things can be a little bit slower if I am streaming during peak time but not very noticeable and there are no problems with online uni lectures etc.

So far, Teleron have delivered what they said they would - a good, robust service at a very competitive price. If you are looking for a new ISP I would recommend that you give them a go.