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[PhilT]

@Jim2

[Origin agent] “I have checked and I can see that we had an actual reading coming through. Would you like me to adjust the bill accordingly to that reading? Just wanted to also let you know, that the actual reading we had this time is higher than the estimated reading.”

This was a shameful and unconscionable lie!

This seems the crux of the problem. If the Origin agent explained the process all might have been good. They obviously did not have an actual reading but may have tried to play the customer, perhaps a lazy agent not corporate policy, but customers can only judge companies by their own experiences.